Returns & Refunds Policy

Return Time Frame

If you need to return an item purchased on our website, you must request the return address from our customer service within 30 days of receiving the item.

All returned items must be new and unused or lightly used with no obvious signs of wear, with all original tags and labels attached.

🚨 Please contact us before returning any item.

Return Fees

  • If the return is due to our mistake (such as an incorrect product or a product quality issue), we will provide you with a full refund.
  • If the return is initiated by the customer (e.g., you don’t like/want the product or ordered the wrong item/size), the round-trip shipping cost will be covered by the customer based on actual logistics fees.

🚫 We do not charge a restocking fee.

Return Address

📍 The return address must be requested from customer service before returning your item.

Before sending your package back, please contact customer service to receive the necessary return details. We will process your return/exchange request within 2 business days, and once approved, you will receive an email with the return address and instructions.

📧 Contact us at: info@designduds.com

Return Process

  1. Request the return address from customer service.
  2. After returning the product, provide our customer service with tracking information. You can also upload it to your account.
  3. Inspection: We will inspect the returned item within 3-5 business days after receiving it.
  4. Refund/Exchange:
    • If approved, you will receive either a replacement item (for an exchange) or a refund.
    • If rejected, we will notify you via email.

📩 You will receive an email notification once your return has been processed.

Refunds

  • Once we receive the returned item, we will issue a refund to your original payment method.
  • Processing times:
    • PayPal refunds: 1-2 business days
    • Credit card refunds: Up to 7 business days (depending on your bank)

💰 If you have not received your refund within 10 business days, please:

  1. Check your bank account again.
  2. Contact PayPal or your credit card company—it may take some time for the refund to officially process.
  3. If you still have not received your refund, please contact us at info@designduds.com.

🚨 Please note: Taxes or customs fees paid to your country at the time of purchase are non-refundable.

Exchanges

  • To exchange an item, you must request an exchange within 30 days of receiving your order by contacting info@designduds.com.
  • The exchange will be processed once we receive your returned item.
  • You may need to cover the shipping fees for both the return and reshipment.

Fair Use Policy

If we detect an unusual pattern of returns or exchanges, we may decline further requests from you. In such cases:

  • If you return items to our warehouse without approval, you will not receive a refund or exchange.
  • We are not responsible for any loss resulting from unauthorized returns.

Order Cancellations

  • If your order has not shipped yet, we can fully refund your payment.
  • To cancel an order, please contact us at info@designduds.com.
  • Cancellations will not be accepted after the order has shipped.

📞 Online Service Time: 9:00 AM – 5:00 PM PST (Office Hours)

Important Notes

  1. Only one exchange request can be processed at a time per order.
  2. Exchanges may not be available if the item is out of stock.
  3. The return address will be provided via email once your return request is approved.
  4. The order number must be written on the outside of the return package.
  5. Returned items must be intact, unworn, unwashed, and unaltered.

🚨 Unauthorized returns will not be accepted, and we are not responsible for any lost items.

📩 Still have questions?
Contact our customer service at info@designduds.com. We’re happy to help! 😊