Terms and Conditions
Article 1 – Definitions
In these terms and conditions, the following definitions apply:
Cooling-off Period: The period within which the consumer can exercise their right of withdrawal.
Consumer: The natural person who does not act in the exercise of a profession or business and enters into a distance contract with the entrepreneur.
Day: Calendar day.
Continuous Transaction: A distance contract relating to a series of products and/or services, with obligations for delivery and/or acceptance spread over time.
Durable Data Carrier: Any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unchanged reproduction of the stored information.
Right of Withdrawal: The consumer’s option to cancel the distance contract within the cooling-off period.
Entrepreneur: The natural or legal person who offers products and/or services remotely to consumers.
Distance Contract: A contract concluded within the framework of an organized system for distance selling of products and/or services, where exclusive use is made of one or more remote communication techniques until the conclusion of the contract.
Remote Communication Technique: A means that can be used to conclude an agreement without the consumer and entrepreneur being in the same physical space simultaneously.
General Terms and Conditions: The present General Terms and Conditions of the entrepreneur.
Article 2 – Identity of the Entrepreneur
Company Name: 1LQF ECOM LIMITED
Company Registration Number: 73211604
Email: support@designduds.com
Address: Room 5003, 5th Floor, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Hong Kong
These general terms and conditions apply to every offer from the entrepreneur and to any distance contract and orders concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions can be reviewed at the entrepreneur's premises and will be sent free of charge upon request.
If the distance contract is concluded electronically, the text of these terms and conditions may be made available electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, the location where the terms can be reviewed will be specified, and they will be sent electronically or by other means at the consumer’s request.
If specific product or service terms apply in addition to these general terms, the second and third paragraphs apply correspondingly, and the consumer may rely on the most favorable provision in the event of contradictory conditions.
If one or more provisions in these terms are at any time wholly or partially null and void or are annulled, the agreement and these terms will remain in force for the rest. The voided provision will be replaced by a legally valid provision that approximates the original intent as closely as possible.
Situations not covered by these terms should be interpreted according to the spirit of these general terms and conditions.
Any ambiguity regarding the interpretation or content of one or more provisions of these terms should be explained in accordance with the spirit of these general terms and conditions.
If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur is entitled to modify and adjust the offer.
The offer includes a complete and accurate description of the offered products and/or services. The description is detailed enough for the consumer to make an informed decision. If the entrepreneur uses images, these must accurately represent the offered products and/or services. Obvious mistakes or errors in the offer are not binding on the entrepreneur.
All images, specifications, and details in the offer are indicative and cannot be grounds for compensation or contract dissolution.
Every offer contains information that makes the consumer aware of the rights and obligations attached to accepting the offer. This specifically includes:
The price, excluding customs duties and import VAT. These additional costs are the customer's responsibility and risk. The courier service will apply the special regulation for postal and courier services upon importation.
Any shipping costs.
The method by which the agreement will be concluded and the necessary actions.
Whether or not the right of withdrawal applies.
The method of payment, delivery, and execution of the contract.
The validity period of the offer or the period during which the entrepreneur guarantees the price.
The conditions under which the agreement is archived and how the consumer can access it.
The way the consumer can check and correct entered information before concluding the contract.
The available languages for concluding the contract besides English.
Any codes of conduct the entrepreneur has subscribed to and how the consumer can review them electronically.
The minimum duration of the distance contract in the case of a continuous transaction.
Optional: Available sizes, colors, material types.
The agreement is established at the moment the consumer accepts the offer and meets the stipulated conditions, subject to the provisions in paragraph 4.
If the consumer has accepted the offer electronically, the entrepreneur immediately confirms receipt of the acceptance electronically. Until this acceptance is confirmed, the consumer may dissolve the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure electronic data transfer and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe proper security measures.
The entrepreneur may verify whether the consumer can meet payment obligations and investigate relevant factors to justify a distance contract responsibly. If the entrepreneur has valid reasons to refuse the contract based on this investigation, they are entitled to refuse an order or attach special conditions to its execution.
With the product or service, the entrepreneur will provide the following information in a durable format:
The entrepreneur's address for consumer complaints.
The conditions and process for exercising the right of withdrawal, or a clear statement if it is excluded.
Information on warranties and post-purchase services.
The data specified in Article 4, unless this information has already been provided before contract execution.
The conditions for contract termination if the contract duration exceeds one year or is indefinite.
In the case of a continuous transaction, the previous paragraph only applies to the first delivery.
All agreements are entered into under the suspensive condition of sufficient product availability.
Article 6 – Right of Withdrawal
When purchasing products, the consumer has the option to dissolve the agreement without providing any reason within 30 days. This cooling-off period starts the day after the consumer or a previously designated representative, known to the entrepreneur, receives the product.
During the cooling-off period, the consumer shall handle the product and packaging with care. The consumer shall only unpack or use the product to the extent necessary to determine whether they wish to keep it. If they exercise their right of withdrawal, they must return the product, including all accessories, in its original condition and packaging, following the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise their right of withdrawal, they must notify the entrepreneur within 30 days of receiving the product, using a written notice or email. After notifying the entrepreneur, the consumer must return the product within 14 days. The consumer must provide proof of timely return, such as a shipping receipt.
If the consumer fails to notify the entrepreneur within the specified period or does not return the product, the purchase is considered final.
Article 7 – Costs in Case of Withdrawal
If the consumer exercises their right of withdrawal, they are responsible for the costs of returning the product.
If the consumer has already made a payment, the entrepreneur will refund the amount as soon as possible, but no later than 14 days after the withdrawal, provided the product has been received by the entrepreneur or conclusive proof of return has been provided.
Article 8 – Exclusion of the Right of Withdrawal
The entrepreneur may exclude the consumer’s right of withdrawal for certain products as specified in paragraphs 2 and 3. The exclusion is valid only if the entrepreneur has clearly stated this in the offer or before the contract is concluded.
The right of withdrawal may be excluded for:
Products made according to the consumer’s specifications;
Products that are clearly personal in nature;
Products that cannot be returned due to their nature;
Products that spoil or age quickly;
Products whose price depends on financial market fluctuations beyond the entrepreneur’s control;
Newspapers and magazines;
Audio and video recordings, as well as computer software, if the consumer has broken the seal;
Hygiene products with broken seals.
The right of withdrawal may be excluded for services related to:
Accommodation, transport, restaurant services, or leisure activities scheduled for a specific date or period;
Services that have begun with the consumer’s explicit consent before the cooling-off period has ended;
Betting and lotteries.
Article 9 – Pricing
During the offer’s validity period, the prices of the offered products and/or services will not be increased, except for changes due to VAT rate adjustments.
In deviation from the previous paragraph, the entrepreneur may offer variable prices for products or services subject to financial market fluctuations beyond the entrepreneur’s control. Any reference to fluctuating prices will be stated in the offer.
Price increases within three months after the agreement is concluded are only allowed if they result from legal regulations.
Price increases from three months after the agreement’s conclusion are only allowed if:
They are due to legal regulations; or
The consumer has the right to cancel the agreement from the date the price increase takes effect.
The place of delivery is determined according to the applicable tax laws. In this case, deliveries occur outside the EU. Therefore, the courier service will charge the consumer for import VAT and clearance fees, and no VAT will be charged by the entrepreneur.
All prices are subject to printing and typographical errors. The entrepreneur accepts no liability for these errors. In case of pricing errors, the entrepreneur is not obliged to deliver the product at the incorrect price.
Article 10 – Conformity and Warranty
The entrepreneur guarantees that the products and/or services comply with the contract, the specifications listed in the offer, reasonable usability and reliability requirements, and applicable legal and regulatory provisions at the time of the contract’s conclusion. If agreed upon, the entrepreneur also ensures that the product is suitable for other than normal use.
A warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer’s statutory rights.
Any defects or incorrectly delivered products must be reported in writing to the entrepreneur within 14 days of delivery. The product must be returned in its original packaging and in an unused condition.
The warranty period of the entrepreneur corresponds to the manufacturer’s warranty period. The entrepreneur is never responsible for the ultimate suitability of the products for individual consumer use or any advice regarding their use.
The warranty does not apply if:
The consumer has repaired and/or modified the product themselves or had it repaired and/or modified by third parties;
The product has been exposed to abnormal conditions, mishandled, or used contrary to the entrepreneur’s instructions or packaging guidelines;
The defect results entirely or partly from government regulations concerning the product’s nature or quality.
Article 11 – Delivery and Execution
The entrepreneur will exercise the utmost care in receiving and fulfilling product orders.
The place of delivery is the address provided by the consumer to the entrepreneur.
Subject to what is stated in Article 4, the company will process accepted orders promptly but no later than 30 days unless the consumer has agreed to a longer delivery period. If delivery is delayed or cannot be fully completed, the consumer will be informed within 30 days of placing the order. In this case, the consumer has the right to terminate the contract free of charge and claim compensation if applicable.
If the contract is terminated under this provision, the entrepreneur will refund the consumer as soon as possible, but no later than 14 days after termination.
If product delivery is impossible, the entrepreneur will attempt to provide a replacement product. The consumer will be informed before delivery that a replacement product will be provided. The right of withdrawal remains applicable to replacement products. The costs of any return are covered by the entrepreneur.
The risk of product damage and/or loss rests with the entrepreneur until the moment of delivery to the consumer or their designated representative unless otherwise agreed.
Article 12 – Ongoing Transactions: Duration, Termination, and Renewal
Termination
The consumer may terminate an agreement entered into for an indefinite period that involves the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and with a notice period of no more than one month.
The consumer may terminate an agreement entered into for a fixed period that involves the regular delivery of products (including electricity) or services at any time at the end of the specified duration, subject to the agreed termination rules and with a notice period of no more than one month.
The consumer may terminate the agreements mentioned in the previous paragraphs:
At any time and without being restricted to termination at a specific time or period;
At least in the same manner as the agreements were entered into;
Always with the same notice period that the entrepreneur has stipulated for themselves.
Renewal
An agreement entered into for a fixed period that involves the regular delivery of products (including electricity) or services may not be tacitly renewed or extended for a specified duration.
As an exception to the previous clause, an agreement entered into for a fixed period that involves the regular delivery of daily, news, and weekly newspapers and magazines may be tacitly renewed for a specified duration of up to three months, provided that the consumer can terminate the renewed agreement at the end of the renewal with a notice period of no more than one month.
An agreement entered into for a fixed period that involves the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer is allowed to terminate at any time with a notice period of no more than one month, or a notice period of no more than three months in the case of agreements involving the regular, but less than once a month, delivery of daily, news, and weekly newspapers and magazines.
A limited-duration agreement for the regular introductory delivery of daily, news, and weekly newspapers and magazines (trial or introductory subscription) is not automatically extended and will end automatically after the trial or introductory period.
Duration
If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness oppose termination before the end of the agreed duration.
Article 13 – Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 business days after the start of the cooling-off period as referred to in Article 6, paragraph 1. In the case of an agreement for the provision of a service, this period starts after the consumer has received confirmation of the agreement.
The consumer is obliged to report any inaccuracies in the payment details provided or stated to the entrepreneur without delay.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the consumer reasonable costs that were communicated in advance.
Article 14 – Complaints Procedure
Complaints regarding the execution of the agreement must be submitted to the entrepreneur fully and clearly described within 7 days after the consumer has discovered the defects.
Complaints submitted to the entrepreneur will be responded to within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur will respond within 14 days with a notice of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur's obligations unless the entrepreneur indicates otherwise in writing.
If a complaint is found to be justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.
Article 15 – Disputes
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Hong Kong law, even if the consumer resides abroad.